![]() ![]() Enjoy your next holiday rental in Estepona - Costa del Sol
![]() |
||
+34 633 54 63 66
|
||
Quick search
INFORMATION
POPULAR KEYWORDS
|
Terms and Conditions
It is necessary to read carefully, understand and accept those terms and conditions in order to proceed with your booking confirmation. The rights and obligations of both you and Quality Holiday Spain are described. Your payment to Quality Holiday Spain implies agreement with the following.
Once you submit your reservation request we block your dates for the following 72 hours and we will send you a "Provisional booking confirmation" In order to provide complete security, payments are required via Bank Transfer. You don’t need to give payment information online.
1- Payment of deposit:
Please make sure that we receive the balance payment during this delay. If you do not respect this limit date we may be obliged to cancel your booking. Our owners require us to hold a security deposit for each apartment or villa as follows.
The security deposit is payable cash on arrival to our representative at the location and we refund the deposit on site at your check out. At some property we require a credit card number and passport number.
Cancelling by guests:
In the event of cancellation the following charges become payable to compensate for the expense involved with your booking. The day of receipt of the written cancellation will be considered as the cancellation day.
Cancellation by Quality Holiday Spain : In rare cases, we could be forced to change or cancel your holiday home, due to unforeseen circumstances or force majeure (fire, major breakage, flood that may affect negatively your stay) Quality Holiday Spain undertakes to notify you immediately to the party leader of any problems that may arise and if possible to propose a change of similar characteristics or superior will be arranged. If you are not happy with our proposal or if there is any other property available for the dates reserved we will refund you immediately the total amount paid for the rental or discuss another solution that may suit you. V -Travel Insurance: We strongly advise to travel with adequate travel insurance and you should take out holiday cancellation insurance cover which will normally refund you if the reason for cancellation falls within the term of the policy. VI -Responsibility of Guests: During your stay in the holiday home, you are as tenant fully responsible for the rented home, inventory and all other property belongings. Your property is reserved exclusively for the people named on the booking confirmation and no other persons whatsoever are permitted to stay there unless this have been agreed with us in writing. This is important to list carefully children and babies and book baby cot, or any else they will need for a comfortable stay. If you book such items we will install them prior your arrival. Local communities expect certain standards of behaviour, you are required to observe them. The party leader will take good care of the property. Guest must leave the place in the same condition of cleanliness and will use correctly the home appliances. We reserve the right to charge you from the security deposit any extra cleaning. The party leader is responsibility for the keys and garage bipper. Immediately contact us about any lost of those items to bring you a copy as soon as possible. Please be aware those items could be expensive to replace and we reserve the right to charge you from the security deposit. We understand that breakage, accident, may happen and we will be grateful to tell our representative as soon as possible in the order for replacements or repairs for the next guests who can arrive just after your departure. VII- Responsibility of Quality Holiday Spain : We delivery high standard holiday homes, everyone has been carefully chosen personally and verified to complete quality rentals. The exteriors, terraces, gardens, pool or common areas are perfectly maintained by community or private home workers. Any anomaly must be reported to our representative.
We are available to assist you in any help that you can require throughout your stay. If you have any problems with your property, please contact us immediately so we can investigate the problem and provide an effective service. We do not accept responsibility for a problem which we have not been warned. VIII- Arrival Process: At least 4 weeks prior to arrival date we send all the details necessary to plan you arrival at the property and organise your trip. Do not forget to take the “Voucher ” document that you will have to show on arrival. Property check in from 16:00pm please confrim with us. We will meet you at arrival to welcome you , hand over the home keys , check the conditions of the property and to help you in familiarize with its use. We will collect the security deposit as agree in exchange of a receipt. Please advise us to any delay that you may have to plan another meeting time. Late arrival after 22:00 pm we charge a supplement of 30 € fees to pay on site. After midnight 50€ fees is required. You have to report immediately to our representative any problems you may have. If you are not satisfied with the service delivered please do not hesitate to contact us directly. We will agree an appointment to be present the departure day IX - Departure Process On departure we check the condition of the property everything must be in similar conditions than when we delivery the house and we refund the security deposit. All Keys must be returned to our representative. Property check out by: 10:00 am Please make sure to respect this time and to remove the rubbish, empty the dishwasher, fridge, BBQ and to leave the property clean and tidy. Any extra cleaning than normally the property needs will be your responsibility and will be charge to you on site. X- Complaints: All complaints should be sent written to Quality Holiday Spain administration within 14days of your departure from the rented accommodation. After this period new complaints will not be processed. In any case, the liability of the owners or their representatives is limited to the cost of the accommodation booked. [email protected] XI Included in the cost : *We delivery your holiday home clean and with fresh linen and bath towels necessary for the period of 1 week But please bring your beach towels or reserve them in extra section on the reservation form display on web site . Please contact us if you wish to have extra hours cleaning during your stay . * Cleaning on departure is included at nearly all our property. If cleaning in not included that will be notify in Prices in property details. * Welcome and assistance on site. * Electricity and water consume are included at most part of our properties. When it is not included it is specify in price section. * Internet is sometimes available for free via Wireless network connection or we can provide it if needed at 30 euros for 1 week- 40 euros for 2 weeks and a 100 euros refundable deposit. * Pool and garden maintenance * Local taxes. XII - Non smoking Property: All our property are No smoking properties. We kindly asked you to smoke outside. XIII - Pets and animals: Unfortunately No animals are allowed in our Properties. Please confirm with us. |
|
©Copyright 2010 Quality Holidays Spain.
Web development and Real Estates Software by IT-Design.
Useful sites
|